ScrappyLabs · Emergency help

Something is down, breached or on fire.

Call (336) 296-9877 and say it's urgent. We have been the people on the 3 a.m. call since '93. We stop the damage first, find the cause second, and leave you a plain-English account of what happened.

Right now

call: (336) 296-9877. An AI desk answers at any hour. Say "urgent", what is broken, and a number to call you back on. Your message goes to Brian marked urgent.
email: [email protected]. Put URGENT in the subject line.

Call if

Any of these is happening

Your site, store or app is downand the usual people can't get it backOutage

An email, cloud or admin account is hackedor a login alert you didn't cause just arrivedBreach

Files you can't open, or a ransom notedon't wipe or reinstall anything yet; call firstRansomware

A fake copy of your store is taking your customers' moneycustomers call about orders you never took · brand protectionClone

Someone is sending email as you, or your mail bouncesspoofing, phishing in your name, SPF / DKIM / DMARC troubleEmail

A migration, update or vendor change broke something importantcloud, email, phones, the old system nobody documentedBroken change

An AI agent or automation did something it shouldn't havesent the wrong thing, deleted the wrong thing, ran up a billAI

Not on the list? Call anyway. If it is technical and it is hurting the business, it is in scope.

What happens

When you call

You reach the desk. It answers at any hour and takes the details down properly: what broke, when, who is affected, how to reach you.
Brian calls you back. First question: what is getting worse right now?
Stop the damage. Lock the account, cut the access, roll back the bad change, put up a holding page. Containment comes before diagnosis.
Find the cause. Logs, timeline, what changed. Evidence is preserved, in case your insurer or your lawyer needs it later.
Fix it and write it up. What happened, what we changed, and what to do so it doesn't happen again. Short, in plain English.

Most of the fires we put out had a smoke alarm nobody installed.

The other half

Better: don't have the Sev 1

The cheapest emergency is the one that never pages anyone. Before the bad day, we set up:

Watching on the things that make you money, so you hear about an outage before your customers do.
Backups that have been restored at least once. A backup nobody has tested is a guess.
Account hygiene: two-factor sign-in everywhere, a short list of who has admin, no accounts left behind by people who left.
Email authentication (SPF, DKIM, DMARC) so nobody else can send mail as you.
A watch on your brand name for fake stores and look-alike domains. How that works.
A runbook: what to do, who to call, and where the passwords live, written down before you need it.
A safety check on every AI agent before it acts. We gave the robots a babysitter.

Straight talk

We are not your lawyer or your insurer. If an incident comes with legal reporting duties, we work alongside them and keep the evidence clean. We tell you what we know, what we don't know yet, and exactly what we did.

Sev 1 right now: (336) 296-9877, say it's urgent. Not on fire yet: [email protected], and we'll start with a free working session.

ScrappyLabs · Asheville, NC · clients anywhere · [email protected]