ScrappyLabs

guest@scrappylabs:~$ cat services.txt

sev 1

Something is down, hacked or on fire. We contain it first, find the cause, fix it and write it up. Thirty-plus years of 3 a.m. calls. emergency help

security

Hacked accounts, email spoofing (SPF, DKIM, DMARC), access cleanup, backups that actually restore, and a runbook for the bad day, written before it arrives.

brand watch

Fake copies of your store on look-alike domains, taking your customers' money. We find them, build the evidence, file every takedown report and watch your name daily. brand protection

agents

AI agents wired into your systems that take real action, hand off to a person when they should, and stay inside guardrails you set.

phone desks

An AI receptionist that answers, greets, takes messages, routes by urgency and follows up, day and night, in more than one language. Ours is live: (336) 296-9877.

private rag

Your documents and data turned into a knowledge base your team and your agents can query. Answers come from your material, and it stays private.

automation

The repetitive work: chasing unpaid invoices, triaging the inbox, searching old archives, moving data between systems that were never meant to talk.

migrations

Cloud, email and legacy-system moves without losing a file or dropping a call, including the ones other vendors turned down.

safety layer

Every agent we ship is watched. A check reviews what it is about to do and flags anything risky before it happens. People step in by exception.

your own ai

Use your model or ours. No lock-in. We train your team to run it.

also: fractional CTO · infrastructure · always-on ops monitoring

Not on the list? If it's technical and it's hurting the business, it's in scope.

The first step is a free working session: a real conversation about your problem, not a sales pitch. contact

guest@scrappylabs:~$ cat sev1.txt

Something down, breached or on fire? Call (336) 296-9877 and say it's urgent. The desk answers at any hour and your message reaches Brian marked urgent.

outage

Site, store, app, email or phones down.

breach

Hacked account, strange logins, ransomware, data where it shouldn't be.

clone

A fake copy of your store taking your customers' money.

email

Someone sending as you, or your mail bouncing.

change

A migration, update or vendor switch broke something important.

ai

An agent or automation did something it shouldn't have.

We contain it first, find the cause second, then fix it and write it up. what happens when you call

guest@scrappylabs:~$ cat brand-protection.txt

Someone copied your store. Same logo and photos on a domain you don't own, ads on your name, your customers' money gone, and your phone ringing with their complaints.

alert

If we find a clone of your brand, we tell you, with the evidence. Free.

takedown

Evidence pack plus every report: store platform, payments, ads, registrar, host, browser warning lists. Re-checked daily until it's gone.

watch

A daily sweep of new domains and certificates for your name. Same-day alerts.

how it works · the story of one hunt

guest@scrappylabs:~$ cat contact.vcf

phone

(336) 296-9877
An AI desk answers any hour. Say what you'd say to a person and it takes a proper message. Brian reads every transcript and calls back within one business day. Say it's urgent and the message reaches him marked urgent.

email

[email protected]
Straight to Brian.

chat

Type a question at the prompt and Scrappy, our AI rep, answers here. Talk to it out loud if you prefer voice.

where

Asheville, North Carolina. We work with clients anywhere.

guest@scrappylabs:~$ cat about.md

Brian Connelly, founder. Title on the business card: Bot Wrangler.

Building since '93, from strategy down to 3 a.m. operations, across healthcare, telecom and infrastructure. For most of that time he has been the one they call for the Sev 1: the outage, the breach, the migration that went wrong. He's the one who does the work.

ScrappyLabs takes the whole problem: one team on the hook, no finger-pointing, working software in weeks. We skip the six-month deck and start on your data.

ScrappyLabs is a d/b/a of Loser.com LLC.

guest@scrappylabs:~$ ls blog/

Field notes, teardowns and long reads, newest first.

1. [1]2026-10-27field-noteSomebody Cloned the StoreThe first sign wasn't a security alert. It was the phone. How fake copies of real online stores get built, how we followed one back to the crew…
2. [2]2026-07-29explainerFara1.5, Wrangled — a Computer-Use Agent on Our Own GPUMicrosoft's open browser-driving model, running on one GPU in our rack. How the observe-think-act loop works, the two ways to hand it a browser, what…
3. [3]2026-07-27publicationThe Retrieval Was Fine. The Agent Never Looked.We built a four-tier memory system for our coding agents, then instrumented it to find what was still failing. It wasn't the retriever — every…
4. [4]2026-07-25long-readAnatomy of an AI Fear SegmentA good argument about open-weight economics, and the exact moment it turns into something else. Four tells that a technical explainer has stopped…
5. [5]2026-07-22explainerGiving an AI Eyes on VideoHow we let an AI actually watch a video instead of guessing from the title — scene-aware frame extraction, deduplicated shots, transcript from…
6. [6]2026-07-10field-noteWe Gave the Robots a BabysitterAn autonomous agent with a terminal will happily run rm -rf if a poisoned web page tells it to. So before any of ours runs a command, a world model…
7. [7]2026-07-10field-noteSPECVOICE — Speculative Execution at the Dialog LayerBorrowing a trick from CPU design and applying it to conversation: start computing the likely answer before the caller has finished asking. What…
8. [8]2026-07-08long-readTwo Years to the Taste of the StewThe honest arc — from fighting Windows to a fleet of local models that finally feel real. The MCP tool-use moment, a memory layer a frontier model…

More: the log · the lab · rss

guest@scrappylabs:~$ ls demos/

Things you can poke at. Live first, then experiments.

1. [*]liveScrappy, our AI repAsk it anything right here at the prompt, or by voice.
2. [*]liveThe phone desk: (336) 296-9877Call it. It's the same kind of AI receptionist we build for clients.

1. [1]2026-07-23testMage-Flow, First LightMicrosoft shipped a 4B image model that does generation and instruction editing under an MIT licence — the licence being the part that usually kills…
2. [2]2026-07-23galleryMage-Flow — The Full Sample SetEvery frame we generated while evaluating Mage-Flow: embroidered patches, cyanotype blueprints, risograph prints, a neon-noir alley, stained glass…

guest@scrappylabs:~$ ls github/

Open source lives at github.com/scrappylabsai (opens in a new tab).

1. [1]2026-07-28releaseScrappy: a voice in 37 megabytesWe gave our AI a voice in one day — distilled a cloud narrator into a 9M-param CPU-only model, raced the GPUs, gated the data, and published it open…
2. [2]2026-07-16releaseaudhd — Divergent Ideation for Coding Agents (opens in a new tab) ↗Open source. Spawns isolated parallel agents under distorted cognitive frames to fight premature convergence, then scores and clusters what comes…
3. [3]2026-07-12releasewatch — Give Claude the Ability to Watch Video (opens in a new tab) ↗Open source. Scene-aware frame extraction plus local-first speech recognition, so an agent can actually answer questions about a video instead of…

guest@scrappylabs:~$ ask scrappy

Scrappy is our AI rep. Type any question at the prompt, like can you answer my phones after hours?, and it answers here.

It's an AI, so treat it like a well-briefed receptionist, not a contract. Chats are logged so Brian can follow up. This page needs JavaScript for that. Open Scrappy instead.